Customer Service Representative – Minibulk
Position: Customer Service Representative Minibulk
Key responsibilities (May include but not limited to):
Receive and review orders (verbal, faxed, mailed, electronic) , dispatch and process in a timely manner
- Invoicing of Customers.
- Order product from various vendors to fulfill orders/stock
- Verify and maintain inventories for each market
- Reporting non-conformance’s via the Service Report System
- Managing accounts in cooperation with Sales Representatives
- Process customer requests
- Continual system and process review and improvement
- Provide assistance in general office administration
- Be in rotation for after hours phone.
- Work within shift of operation hours of 8:00 AM to 6:00 PM. Will need to be flexible to change in schedule.
- To continually exceed the expectations of our Customers and Vendors.
Required Education / Training / Equivalent Experience (Prior to hire / transfer):
- Associate Degree or relevant college experience
- Customer Service experience (2-4 Years)
- Logistics background or exposure.
- Excellent Communication Skills
- Organizational skills and Multitask Management
- Detail Oriented
- Computer skills to include Access, Word, Excel, Out Look
- Ability to excel in a high paced deadline oriented environment
- Problem solving skills
- Team Player
- Positive Attitude
- Job longevity (stayed in positions or field over 3 years)
OJT (Required within the initial employment period – varies per position and experience):
- Basic understanding of NACD / Responsible Care
- Service Report system
- Understand applicable procedures, work instructions, forms, checklists, etc.
- Applicable ADAGE skills
- PVS 101
Equal Employment Opportunity Statement
PVS values diversity and is committed to upholding the laws and regulations published by the Equal Employment Opportunity Commission. As an equal opportunity employer, PVS makes all employment-related decisions based upon qualifications, merit and business needs.
Applicants must be able to pass a drug screen and background check
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