Position Description:  Product Coordinator

A Product Coordinator is responsible for delivering all facets of customer management throughout the divisions. This position is a supporting member of a cross functional team that is responsible for over 4,000 orders per month of over 50 different industrial chemicals in multiple divisions. This position is involved in all aspects of an office environment including Logistics, Vendor/Supplier Management and Customer Service.

Primary Objectives:

Elevate the Company’s Customer Service practices by:

• Collaborate with Business Management Team, vendors, carriers, and customers to ensure business goals are exceeded and highest level of customer service is achieved
• Optimize plant, terminal, and supplier inventory levels in an effort to fulfill anticipated customer orders
• Interface with customers via email/phone to assist with order inquires and receivable requests in a timely and professional manner
• Assistance in developing plans to eliminate waste in order entry, warehouse receiving, and customer invoicing

Responsibilities (May include but are not limited to}:

• Receive and review orders (verbal, faxed, mailed, electronic), dispatch and process in a timely manner
• Invoicing of customers
• Maintain pricing records
• Verify and maintain inventories at key terminals, customers and vendor
• Reporting non-conformances via the Service Report System
• Managing accounts in cooperation with Sales Representatives
• Process requests in exceed the expectations of our Customers and Vendors
• Be in rotation for on call duty (after hours and weekends)
• Work within shift of operation hours of 7:00AM to 6:00 PM. Will need to be flexible to changes in schedule.

Required Education I Competencies I Equivalent Experience (Prior to hire I transfer):

• Excellent communication skills
• Strong computer skills to include Access, Word, Excel, Outlook, PowerPoint
• Organizational skills and the ability to multi-task
• Extremely detail oriented
• Ability to excel in a high paced deadline oriented environment
• Positive Attitude